Project Description

Retained HR support for a business in transition

Client industry: E-commerce

Client location: Leicester

Client since: 2020

The challenge

A growing company going through a period of change and restructure required specialised HR support to facilitate the company’s transition and deal with a deeply change-resistant staff adhering to engrained working practices that were not to the benefit of the business.

What we did

My HR Hub initially conducted an assessment of the business’s staffing levels and evaluated the role and scope of each individual employee in the business. It became clear that there was work to do on the company structure and working practices had to be improved.

Due to a lack of transparent data, we implemented a new company-wide HR System to improve the tracking of holidays and sickness and streamline HR reporting.

Employees were issued with revised job descriptions, new contracts, an employee handbook and updated internal policies.

We also worked with the client to introduce a range of new, attractive employee benefits in order to attract and retain staff. This included a company-wide health and wellbeing strategy and working from home, where applicable.

My HR Hub have always been on hand for regular check-ins and progress reviews to ensure our HR projects were progressing and have been extremely responsive and supportive when we were facing more challenging situations.”

 “They are always a pleasure to deal with and make what seemed like insurmountable issues manageable with their calm, pragmatic responses.”

The result

As a result of the changes implemented by My HR Hub, the company is now running more efficiently, effectively and profitably.

Staff morale at the company has improved as individuals feel the benefit of a clearly defined role and take advantage of their new benefits.

Internal processes at the company are now more streamlined, providing a great foundation for the leadership team to grow the business.

The company remains a retained client, with the My HR Hub team on hand to support them as the business grows.

“My HR Hub have seen us through a really tricky year and have always been there with sage advice and achievable actions that have made huge differences to our team and the ways we work.”

 “There’s a lot more for us to achieve, and I really like that My HR Hub match the pace of change in the business, and the varying levels of urgency of different projects.”

 “I never thought that I’d be actively looking forward to meetings about HR, but My HR Hub make every step of the journey a pleasure.”


Interested in seeing how we can support your business with its HR needs as it grows? Click here to get in touch today for a free phone or Zoom consultation!